Everything sold on 1academy is digital and unlocks immediately after payment. Because digital material cannot be “returned”, refunds are limited to the cases below. This policy is part of our Terms of Use.
1. Cancelling an order before payment
An order that is not yet paid can be cancelled from the checkout or order page at any time, at no cost. If you close the payment window, nothing is charged and the order stays pending until you pay or cancel it.
2. When you can get a refund
- Payment taken but no access: if your payment was deducted but the item did not unlock (or the order shows as failed), you get a full refund, or access, as you prefer. These are usually fixed automatically when the payment is confirmed.
- Duplicate payment: if you were charged twice for the same order, the extra payment is refunded in full.
- Courses and test series: full refund if you ask within 7 days of purchase and have used less than 20% of it (lessons opened, or tests attempted).
- Single mock tests: full refund if you ask before your first attempt and before the test window opens.
- Notes and PDFs: because the full file is available instantly, these are refundable only if the file is corrupt, the wrong file, or substantially different from its description, and we cannot fix it within 3 working days.
- Content withdrawn by us: if we remove a course or cancel a scheduled exam you paid for, you get a refund for the unused part, or a replacement of equal value if you prefer.
3. When refunds are not given
- After the 7-day window, or once more than 20% of a course or test series has been used.
- After a mock test has been attempted or its window has closed.
- When the account has been suspended for breaking the Terms of Use (for example account sharing or leaking material).
- For a change of mind about notes or PDFs that work as described.
- Discounts, coupons and wallet credits are not refundable as cash.
4. How to ask for a refund
Email support@1academy.in from your registered phone or email with your order ID (shown in My Library and on your invoice) and the reason. We reply within 2 working days.
5. How refunds are paid
Approved refunds go back to the original payment method through Cashfree Payments, within 5–7 working days of approval (UPI is often faster; some banks take up to 10 working days). We do not refund in cash or to a different account.
When a refund is issued, access to the refunded item ends and a credit note is issued against your GST invoice.
6. Questions
Write to support@1academy.in. See the Contact page for grievances.
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